Q: Can we collect from you?
A: Currently we do not allow collections.
Q: How quickly do you deliver?
A: We despatch normally within one working day. Depending on your order it could take anything from 1 to 3 days to be delivered. For further details see our delivery page.
Q: What are your delivery charges?
A: Delivery charges vary depending on the item(s) you have purchased a typical delivery would be around £4 or £5. Delivery charges are capped at £8.00+ Vat. HIGHLANDS / ISLANDS / NORTHERN IRELAND / CHANNEL ISLANDS (see postcodes in our T&C’s) (Plastic whelping boxes are charge individually due to size and is therefore not capped at £8.00+ Vat)
Q: I would like to return an item – what do I need to do?
A: Please contact us either by email at hello@goyopets.com – The item and your original order number will be required to process any refunds. For full details see our Terms page.
Items are described on our website as accurately as possible and to the best of our ability. Product dimensions, weight, sizes etc quoted are given as approximate measurements, please contact us if there is anything more specific you need to know.
